Store Policies

While at the Nest we want everyone to have a fun time, but with every fun time there needs to be rules. Here are our store's policies. 

 

Shipping:

Currently Available Prints: These items will ship within 2-5 business days. They are already made, so they do not take long to ship off. 

Print Catalog: These items can take upwards of a while to ship. They are made to order and it gives me time to get materials if needed, get the item/s printed, boxed up, and shipped to you. They will be mailed via priority mail unless the item is small then it may be first-class mail. Every order gets a tracking number when shipped. Please allow at least two weeks for the item to possibly ship if I'm backed up. If you have any concerns about your order, please contact me and I'll gladly give you an update. 

Custom Order: If you have a full custom print order, I will work out details with you as it's being worked on. Will ship out as soon as the order is done.

 

Refunds:

Nest of Varna LLC will only do refunds for a few reasons and these reasons only.

Damaged Product When Received. If you receive a damaged product please contact me with a picture of the damage. Depending on the damage, I may suggest how to fix it if it's a simple fix. If not, please send it back and when I receive it I'll ask if you'd like me to send a replacement or issue a refund.

Lost in the mail. If you haven't received your order two weeks after being marked as "Delivered" by tracking number and contacting the post office, I'll see about issuing a refund or a replacement order.

 

Reasons I will not issue a refund:

Color Differentiation: With filament and resin, colors can have small differences between each as you use them. Due to this a refund will not be issued for color differentiation.

Small Imperfections: 3D printing and humans aren't perfect. I post-process everything where I can but there is a possibility I may miss something. If the mistake is drastic, I'll look into what I can do.

Custom Orders: Custom orders are 100% non-refundable. This is due to the amount of time and material that would go into it with the possibility of having multiple prints for the order.